I hope this quote from Professor Peter Fonagy in the trail to his independent review into mental health, ADHD and autism cuts through to people designing digital services (particularly the coaching, relational and behaviour change types)
“Saying to someone, ‘I notice you’re not quite the same as yesterday. Is there anything the matter?’ Knowing there is someone who knows makes an enormous difference.”
Machines are probably going to continue to get better and better at the noticing, but the second part is inherently about people.