Building the next generation of digital public services
Despite decades of digitisation of public services, governments have not been sharing the benefits of digitisation with the public.
In 2020, the NHS ran a bus-stop poster campaign in England warning benefit claimants of a £100 fine for fraudulently claiming free dental care. It promoted an online questionnaire for people to manually verify if the exact mix of government benefits they were receiving entitled them to free dental care or not. This was information the government already held.