A measure of value for digital public service delivery

16 March 2022

User need: outcomes for people, their representatives or communities

Policy intent: meeting explicit outcomes sought by politicians or ones implicit in legislation

Capability to operate: building a collegiate team, unpicking legacy software or answering a knotty technical question

Product leadership in the public sector is, more often than not, about balancing these 3 things.

3 axes graph showing user needs, policy intent and capability to operate. There is a spiral that grows in size away from the origin