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User need: outcomes for people, their representatives or communities

Policy intent: meeting explicit outcomes sought by politicians or ones implicit in legislation

Capability to operate: building a collegiate team, unpicking legacy software or answering a knotty technical question

Product leadership in the public sector is, more often than not, about balancing these 3 things.

3 axes graph showing user needs, policy intent and capability to operate. There is a spiral that grows in size away from the origin3 axes graph showing user needs, policy intent and capability to operate. There is a spiral that grows in size away from the origin

Date
March 16, 2022
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Government service design: outcomes and ‘fairness’? Would it be ok if a digital public service makes it simple for users to achieve a proximate outcome (get a widget licence, apply for a widget
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Dyslexia I recently came across my assessment for dyslexia from when I was 14. My mum had been fairly ruthless at decluttering, but she’d kept that, a source